Derek Baird, CEO of Switchboard Health, joins Nick Crabbs (Partner and CCO at Vynyl) on Season 5, Episode 26 of the Product in Healthtech podcast to discuss how AI tooling is revolutionizing product development velocity in digital health.
Derek explains how Switchboard is solving a critical problem — 40% of patients give up trying to find specialist care — and how the company uses AI to instantly match patients with the right specialists based on insurance, availability, and quality data.
Episode Highlights
Derek and Nick explore how Switchboard has restructured its approach to product development by diffusing traditional product management responsibilities across the team, using AI tools like Lovable and V0 for rapid prototyping, and maintaining a "Switchboard Labs" environment to safely test new ideas with clients. They also discuss why successful product leaders today need to expand their skillsets as the lines between engineering, UX, and product management increasingly blur.
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