Derek Baird, CEO and co-founder of Switchboard Health, joined Shane Shown and Taylor Duncan on Nxt In (Nxt Level) for a wide-ranging conversation on modern leadership, continuous learning, and building with clarity in healthcare.
The discussion covers everything from career obsolescence and the myth of work–life balance to the Conduce Health acquisition and what's ahead for Switchboard Health in 2026. Derek shares his perspective on why AI won't replace leaders who are committed to learning and adapting — and what it really means to operate in founder mode versus manager mode.
Topics Covered
Derek and the hosts explore the difference between founder mode and manager mode, why work-life balance is a myth for mission-driven builders, how continuous learning is the best defense against career obsolescence, what drove the Conduce Health acquisition and what it means for Switchboard's trajectory, and the leadership principles that guide how the Switchboard team stays close to the work, invests in people, and builds for what's next.
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