Derek Baird, co-founder and CEO of Switchboard Health, sits down with host Jessie Warner on The Achieve Podcast to discuss how his team is modernizing specialty care coordination and referral management — making it easier for patients to access affordable, high-quality care while building a mission-driven healthcare startup.
What You'll Learn
In this episode, Derek covers why specialty care is often a "care wilderness" and what it takes to make the next step clear for patients and caregivers, how to define a simple customer promise in healthcare (right specialist, right insurance, right availability), practical ways early-stage founders can measure progress beyond revenue, and how to use AI surgically to reduce opacity for patients and streamline care navigation rather than chasing hype.
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